Customer Service

We are comitted to providing prompt, accurate service. Here you'll find our terms, policies and answers to frequently asked questions.

Payment Methods
We currently accept American Express, VISA, MasterCard, Checks and Money Orders.

Checks must be mailed, and made payable to:

Gems by Genovese
PO Box 948
Cape May, NJ 08204-0948

Check payment must be mailed within seven (7) days of order placement.

Personal checks will have to clear the bank before orders are shipped. Certified check, money, orders, bank checks and business checks (up to $500 for approved customers) will be sent the next business day. Any business check over $500 must clear the bank before merchandise is released.

Overseas Customers:We will only ship to your billing address on your American Express, VISA or MASTERCARD. We will E-Mail you with additional shipping charges prior to shipping.

Sales Tax
New Jersey customers must suppply a resale tax# upon checkout, otherwise 7% sales tax will be added to the order's total. New Jersey retailers must submit sales tax form ST-3 in order to be tax exempt.

Shipping Methods & Costs
Shipping costs are calculated by the subtotal of the order for all US destinations. Overseas orders, at this time, are calculated on the basis of the weight/total of the order. Overseas customers will receive a second email with shipping costs.

US Priority Mail
Up to $100 - $6.65
$100.01 to $200 - $7.05
$200.01 to $300 - $9.20
$300.01 to $400 - $10.10
$400.01 to $500 - $11.00

Registered Insured Mail
All orders over $500 are shipped by this method. You may opt to use this method for orders less than $500.

Express Mail
Express Mail is available for orders up to $500. The cost is $23.00

Return Policy
You must contact us for return authorization. Returns will be accepted with a full refund (less shipping cost) only if merchandise is received in it's original condition. All returns must be returned insured via US mail for your protection. There is a 10 business day return policy after the stones are mailed. No returns after 10 business days from the date the stones are mailed.